Refund policy

Return and Refund Policy

We want you and your pet to be happy with your purchase. You may request a return within 30 days after your order is delivered.

Return Eligibility

To be eligible for a return:

  • The item must be unused, clean, and in its original condition.
  • The item must include its original packaging and accessories.
  • You must provide your order number and proof of purchase.
  • You must contact us before returning any product.

To begin a return, contact us at vena1la@outlook.com. If your return is accepted, we will provide instructions and the correct return address. Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact us within 7 days of delivery if the item is damaged, defective, incorrect, or missing parts.

Include:

  • Your order number
  • A description of the problem
  • Clear photographs or video of the item and packaging

After reviewing the evidence, we may offer a replacement, resend, partial refund, or full refund, depending on the situation.

Change-of-Mind Returns

Customers are responsible for return shipping costs when returning an item because they changed their mind, ordered the wrong product, or no longer want the item.

Original shipping charges, when applicable, are non-refundable.

Cancellations

Orders may be canceled only before they enter processing or fulfillment. Contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled and must follow the return process after delivery.

Non-Returnable Items

We cannot accept returns for:

  • Used, washed, stained, damaged, or altered products
  • Items returned without authorization
  • Gift cards
  • Items returned more than 30 days after delivery

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method.

Please allow your bank or credit card provider additional time to process and post the refund.

Lost or Delayed Packages

Shipping delays can occasionally occur. If your tracking information has not updated for an extended period or your package appears lost, contact us so we can investigate the shipment.

Contact Us

For return or refund questions, contact us at:

vena1la@outlook.com